Organo Mart Return Policy
At Organo Mart, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below for a smooth and hassle-free experience.
Eligibility for Returns
- Items must be returned within 24 hrs of receiving the order.
- Products should be unused, unopened, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., fresh foods or short-shelf-life products).
- Products that have been tampered with, opened, or damaged after delivery.
- Items purchased under clearance or special promotions (unless defective).
Steps to Initiate a Return
- Contact Us: Email our support team at support@organomart.in with your order details.
- Approval: Our team will assess your request and provide return authorization if eligible.
- Ship the Product: Return the product to the address provided by our team. Ensure safe packaging to avoid damage during transit.
Refunds
- After inspecting the returned product, we will notify you of the refund approval.
- Refunds will be processed within 7 business days to your original payment method.
- Shipping charges are non-refundable.
Exchanges
We replace items only if they are defective or damaged. To request an exchange, contact us at support@organomart.in
Return Shipping Costs
- Customers are responsible for return shipping costs unless the product was incorrect or defective.
- If eligible, we will provide a prepaid return label.
Contact Us
For any questions regarding your return, please email us at support@organomart.in or call us at +919027555422.
We value your trust in Organo Mart and aim to provide the best shopping experience.